Question and Answers

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Orders totaling $3,000+ worth of product are eligible for free shipping * Some exclusions may apply.

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New orders must be at least $300.00 or more.

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JBC accepts payment by MasterCard and VISA. A 3% processing fee will apply

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Order can be placed by either email or fax. Email: orders@jbcsafety.com Fax: 855-522-6688

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Return Policy Your satisfaction is our top priority. We guarantee the quality of our products. If for any reason you are not completely satisfied with your purchase, we will be happy to exchange or refund the item for you within 30 days of receipt. (Less shipping charges) subject to

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Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories and/or kit components. Items must be returned to us the same way they were shipped out- in the same condition and with all original contents. Note: no returns or exchanges will be issued on custom orders with the exception of damage and/or production error. All charges related to the return of items to JBC Safety Plastic, Inc. are the responsibility of the customer, unless otherwise authorized by JBC Safety Plastic, Inc.

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There is no restocking fee for returns of unopened, unused, and untested items returned within 30 days.

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If you are not fully satisfied with your purchase, JBC Safety Plastic, Inc. will be happy to exchange it for you. Please return the item to us within 30 days and experience no restocking fees, providing the item is in NEW (unopened, unused, untested and resalable) condition. Please follow the simple steps outlined in Return and Exchange Instructions.

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If an item comes damaged as a result of shipping, we will be happy to exchange/replace/or credit your account. Please contact us within 3 business days of delivery to initiate a claim. See Shipping Damage and Lost Packages for more information.

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We will be happy to issue a refund/ credit to you providing the Return Conditions are met. In the event of non-compliance with these requirements, a refund will be issued in accordance with the condition of the returned merchandise, restocking fees will be applied based on the condition of the return, and the value of missing items, if any. No refunds will be issued before merchandise is received and evaluated.

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Shipping charges on returns are not refundable. Please be advised that we are unable to refund any fees imposed by an entity other than JBC Safety Plastic, Inc., such as customs or brokerage fees.

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To return or exchange an item, please follow these simple steps: 1) Contact our customer service department at: (866) 742-5522, or e-mail to: orders@jbcsafety.com. No return or exchange will be accepted without a notification to customer service and a Return Authorization Number (RA Number) 2) Pack the unit securely using original packing material. Be sure to put the RA# on the outside of the box and on the packing slip. Please note that we do not accept COD shipments. Shipping service with delivery notification is preferred as tracking will be available. Please insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point. 3) Please remember to include all the contents such as accessories that came in the original order. Please note that we are not responsible for lost or stolen returned merchandise. A notification will be sent once the return has been processed. All returns and refunds are processed within 1-2 weeks of the receipt. Policy Exceptions We do not accept returns on: • Customized or personalized products- with the exception of damage and/or production error

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Inspect merchandise immediately upon delivery before the carrier leaves • If you detect visible physical damage or missing items, refuse the package and/or notate on the proof of delivery so a claim may be processed. • Contact us immediately if damage has been detected. JBC will work quickly with the carrier to resolve the issue. Customer service will work closely with our customers to make sure they receive replacements or refunds of the damaged or lost product. • If you receive damaged merchandise or do not receive it at all, the carrier will need to conduct an investigation. Please notify us immediately about the problem within 3 business days of receipt. Any claims of shipping damages or lost packages will not be processed after 3 business days of delivery. DO NOT discard the shipping carton and packaging to facilitate the investigation process if necessary. All claims are usually processed within 2 weeks from the time of initiation. If the carrier claims responsibility for the lost or damaged item, insurance reimbursement will be issued to JBC Safety Plastic, Inc., a credit will then be sent to you.

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Vector based files to most common programs are Adobe Illustrator CS% or lower and Corel Draw version 10 or lower

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For 28” and 36” wide body cones 2.5” - 28” slim line cones 1.5” 18” cones 1” These sizes change with longer words or multiple words done horizontally.

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Any signs that does not appear in the MUTCD or any State MUTCD addendum

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An HD brace is used when the stand that is being used does not have a vertical tubular upright.